Nationalway Association

mdlIVE

The MDLIVE® program utilizes a network of state licensed primary care physicians, providing cross coverage consultations 24 hours a day, 7 days a week, and 365 days a year, included with each membership. The network physicians diagnose routine, non-emergency, medical problems via telephone or video consult, as well as recommend treatment and prescribe medication, when necessary.

MDLIVE® Uses

• Fevers/Coughs/Sore Throats
• Nasal Congestion
• Acute Cystitis (Bladder Infections)
• Diabetes
• Allergies
• Urinary Tract Infections (Adult Females 18+)
• Pharyngitis
• Sinusitis
• Weight Control
• Anxiety
• High Blood Pressure
• Constipation
• Diarrhea
• Ear Problems
• Insect Bites
• Rash
• Pink Eye
• Vomiting
• Respiratory Problems
• Prescription Refill (Short-Term Only)

Our Advantages

• No age limits for all household family members.
• No medical restrictions.
• No limit consultations per family
• Doctors available nationwide
• Doctors will return your call within 10-15 minutes
• Consult by phone or video.
• No language barriers, choose your language preference.
• Choose the gender of your doctor.
• Schedule your appointment by phone or via the web.
• Doctor on-call, 24-hour service; Consult with the next available doctor

HOW TO USE

Telephone/Video Consent

  • Call toll-free (888) 976-0802 and the IVR System will prompt you through by asking you for general information (i.e., first and last name, date of birth, etc.)
  • Have your local pharmacy’s name and phone number ready should a prescription be necessary.
  • The system will direct you to a customer service representative who will assist you with registering your account. At this time, you can add your dependents.
  • Your account stores your medical history and any MDLIVE® encounters which can be relayed to your primary care physician

Web

  • Go to URL www.mdlive.com/mywellness.
  • Begin the registration process. 
  • Add health history (previous and current health conditions, medications, allergies, and surgeries).
  • Complete your lifestyle and family history.
  • Enter your dependent information.
  • Enter your preferred pharmacy.
  • Enter your primary care physician information. 
  • You can upload images such as a rash or sore to your primary care physician.
  • After completion of your registration and account set up you will have a choice of first available doctor or schedule a visit.
  • If you choose next available doctor, a physician, located within your state, will call you within 10- 15 minutes.
  • If you choose to schedule an appointment, you are offered a variety of times and you set the time frame.
  • You will also have a choice of whether you would like
    to have a video or phone consult anything you deem necessary.
  • When choosing first available doctor, you are presented with doctors you may choose from.
  • When you select to opt for an appointment with date and time, you are presented with doctors you may schedule an appointment with.
  • Choose a phone or video consult.
  • The doctor will contact you at the time you designated.

Meet Virtual Care - Meet Sophie!

To simplify registration, MDLIVE launched Sophie, a state-of-the-art artificial intelligence (AI)-powered Personal Health Assistant (PHA). Sophie utilizes an intuitive interface that walks members through the steps needed to set up a personal telehealth account. Once registered, Sophie can assist with scheduling doctor’s appointments, answering medical questions, and generating reminders and follow-up to help maintain users’ daily health and wellness.

  1. Take out your mobile device.
  2. Next, open your text messaging app and compose a new text message.
  3. In the to field enter “635483.”
  4. Type the word “DOCTOR” in the message field and click send.
  5. Choose a phone or video consult.
  6. The doctor will contact you at the time you designated.

Important Things to Know
MDLIVE can treat a lot of conditions, but they want to make sure they set expectations with our members about what they do not treat. This should help you better understand how the doctors are trained to use the correct medications, and that certain emergency or complex conditions still need an office visit.

  • First, not every infection needs an antibiotic.
  • Second, every visit ends with great advice, but not every visit ends with a prescription.
  • Third, not every issue can be treated via Telehealth.